STROIKA’s ensures that customers are provided with the best maintenance and support for the products that are purchased. Our team of experts are always available to solve any queries or concerns that the customers may have regarding a product. Our norms regarding maintenance and support are as follows:
- Hardware Maintenance
We provide professional hardware maintenance and support for all the implementations we do. We recommend optimal combination of hardware for our clients and support them with third party warranty. Every hardware device has a warranty period; after it expires, customers may choose to opt for an extended warranty. After the warranty period expires, a nominal charge would be applicable for services.
We provide professional IT consultants to be intermediaries between our customer and the hardware seller. For customers that opt for an extended warranty, we co-ordinate with the hardware seller and thereby support our customers. Our IT consultants ensure that the necessary communication is done between the hardware seller and the customer so that the devices work perfectly without any anomalies.
- Software Maintenance
Software maintenance is integral in order for various programs and applications to run smoothly. It is extremely important that the updates are made on time and that they are reviewed periodically. We ensure that our customers are provided with the best IT professionals that can assist our customers to solve any concerns or problems that they may encounter.
The models that we follow for assisting our customers include:
- On call
STROIKA’s ensures that appropriate training is provided on the applications. Effective training methodologies are incorporated in to the implementation phase and carried out accurately. The key personnel in the organization are trained so that they can train the rest of the staff. Training is an important aspect of the implementation phase as it ensures that the rest of the phases run smoothly. We follow various procedures that ensure that the training is carried out effectively.
We design various training modules so that the transition from the old system to the new system happens smoothly. We also decide on the training plan through interactions with our customers so that it is most suitable and convenient to them.
During the training programs, our consultants will provide necessary training material including handouts, and presentations. We also provide eLearning, computer based training.
- We value your feedback and support
We provide reliable support on solutions and platforms to our customers from around the world. We help them through a variety of channels and channel partners. Our team of highly skilled individuals will help you resolve your queries and concerns in a fast and easy manner.
If you have any questions related to our platforms or any other services, please feel free to contact us at firstname.lastname@example.org or fill in the form. A representative will respond shortly and assist you with your query.
For technical support or to report issues related to our platforms or services, please feel free to contact us by sending an email to email@example.com or fill in the form below. A representative will respond to your inquiry soon and assist you in resolving the issue.